Careers

THE LEBANESE ASSOCIATION OF THE KNIGHTS OF MALTA/ ORDER OF MALTA LEBANON 

ABOUT US

The Order of Malta Lebanon has been operating in the health and social welfare sectors since 1957. It manages a network of 60 projects serving the most vulnerable populations, across the Lebanese territory including primary healthcare centers, mobile medical units, elderly day care centers, hosting centers for the differently abled and projects for the displaced and refugees as well as an agro-humanitarian project within the catchment areas of its centers.

The Order of Malta Lebanon has developed a comprehensive multi-annual program to strengthen its social, agricultural and health services as well as its structures.

In this framework, the Lebanese Association of the Knights of Malta / Order of Malta Lebanon is looking for experienced

Systems and Networking Support Officer

LOCATIONS 

HQ - Beirut

SUMMARY 

The Systems and Networking Support Officer provides technical support and operational assistance for the organization’s network and connectivity infrastructure. The role focuses on day-to-day support, troubleshooting, and basic maintenance under the supervision of the IT Manager or senior IT staff.

RESPONSIBILITIES 

Network Support & Troubleshooting

·       Assist in monitoring network connectivity and performance

·       Troubleshoot basic network and internet issues

·       Support resolution of connectivity incidents at head office and medical centers

·       Escalate complex network issues to senior IT staff or external vendors

 Equipment & Basic Maintenance

·       Assist in installing and replacing network equipment (switches, routers, access points)

·       Assist in installing and replacing network printers, photocopiers and scanners

·       Perform basic configuration tasks following predefined standards

·       Ensure network equipment is properly labeled and documented

·       Support routine checks and maintenance activities

Medical Centers & Remote Sites Support

·       Provide on-site or remote assistance to medical centers and laboratories

·       Support secure connectivity between centers and central systems

·        Coordinate with service providers under IT Manager guidance

·        Help minimize service interruptions affecting daily operations

User & Helpdesk Support

·       Handle network-related user support requests

·       Assist staff with connectivity, VPN access, and basic network usage issues

·       Assist with windows, office 365 usage issues

·       Record incidents and actions taken in the helpdesk system

·       Follow escalation procedures when required

Security Support (Assistance Level)

·       Apply security settings as instructed by senior IT staff

·       Assist in managing user access and VPN accounts

·       Report suspected security incidents immediately

·       Follow data protection and confidentiality guidelines

Documentation & Reporting

·       Maintain basic documentation (network diagrams, device lists)

·       Update logs related to incidents and maintenance

·       Report recurring issues to the IT Manager and Systems and Networking Specialist

·       Support audit requests by providing technical information when requested

·       Perform any other related duties assigned by the IT Manager and the Head of Finance and IT

QUALIFICATIONS 

·       Technical diploma or bachelor’s degree in IT, Networking, or related field

·       1–3 years of experience in IT or network support

·       Basic knowledge of:

·       LAN/WAN concepts

·       Wi-Fi and internet connectivity

·       Windows environments

·       Office 365

·       Willingness to learn and follow established procedures

·       Fluency in Arabic and English are a must. French is a plus

·        Good troubleshooting and problem-solving skills

·        Ability to follow instructions and documented procedures

·        Clear communication and teamwork

·        Service-oriented mindset

·        Respect for confidentiality and data protection rules

·        Strong interpersonal skills

·        Good communication skills 

·        Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

·        Keep attention to details

HOW TO APPLY

Kindly send your resume to recrutement@ordredemalteliban.org specifying the position name in the subject by March 28th, 2026

*Only short-listed candidates will be contacted.